Family Mediator Website Terms and Conditions

These Terms & Conditions explain the basis on which you may use the Family Mediator website. By using the website you accept them. If you do not agree with any part, please stop using the site.

The website provides general information about family mediation. It does not create a mediation agreement, a professional relationship or any commitment between you and Family Mediator. Any mediation services are arranged separately and explained to you directly before they begin.

Everything on this website is written to help you understand family mediation in broad terms. Families differ and so do laws, so general information cannot account for your own circumstances.

We aim for the content to be clear and sensible, but we do not promise that it is complete, current or suitable for any particular purpose. Please treat it as a starting point for conversation, not as a final answer.

Nothing on this website is legal, financial, tax, therapeutic or other professional advice. Family Mediator does not replace independent legal counsel or financial advice.

Before you make decisions that affect your legal rights, property, finances or children, you should consider obtaining independent advice from a suitably qualified professional. A mediator remains impartial and cannot advise one person against the other.

We aim to keep the website available and working, but we cannot guarantee that it will be free from interruption or error. We may withdraw or change parts of the website without notice.

Mention of a service on this website does not mean that it is available in every situation. Whether mediation is offered in your circumstances is considered during a conversation with you, taking account of suitability and safety.

You can ask about mediation by calling 0330 010 0028. The website does not provide an online booking system, contact form or payment facility, and a telephone call does not by itself create a mediation arrangement.

Please avoid giving detailed financial, medical or other sensitive information on a first call unless you have been asked for it and told how it will be handled. You are free to end a call at any time.

If you decide to proceed with mediation, the practical arrangements, including how sessions will run and any costs that may apply, are explained to you before you commit and are agreed separately from these website terms.

Taking part in mediation is voluntary. You may pause or withdraw at any stage, and the mediator may also decide that mediation is not appropriate if circumstances change, for example for reasons of safety or fairness.

Mediation can help many people to reach practical arrangements, but nobody can promise a particular result. Whether agreement is reached depends on the willingness and circumstances of everyone involved.

Descriptions on this website of how mediation can help are general and should not be read as a promise that it will resolve your situation.

When you talk to us about mediation, we ask that you give information honestly and treat the people you deal with courteously. If you telephone on behalf of someone else, please make clear that this is the case.

You are responsible for your own decisions, including any decision to seek independent advice, to take part in mediation or to agree to an arrangement.

Mediation is generally a confidential process, so that people can speak openly. There are limits. Where a person may be at risk of serious harm, or where the law requires disclosure, confidentiality may not apply. These limits are explained at the start of any mediation.

Browsing this website is separate from mediation. Please see our Privacy Policy for information about how information may be handled.

Mediation is not suitable in every situation. If you or someone else may be in danger, contact the emergency services immediately, rather than relying on this website or on a telephone enquiry.

We may decide that mediation is not appropriate, or that adjustments are required, where there are concerns about safety, pressure or fairness.

Mediation works best alongside independent advice. You may wish to consult a solicitor, a financial adviser or other professionals of your choosing. They are independent of Family Mediator, and we do not control the advice they give.

If an adviser suggests that you take a course that differs from something discussed in mediation, you remain free to choose which course to follow.

You may view and print pages for your own personal, non-commercial use. You agree not to misuse the website, to interfere with its operation, to attempt unauthorised access or to use it in a way that is unlawful or that harms others.

The website is provided as it is. We may change, suspend or remove content at any time without notice.

This website is intended for adults. Mediation about children's arrangements involves their parents or carers, and Family Mediator does not seek to give advice to children and young people through the website. If you are a young person who needs help, please speak to a trusted adult or an appropriate support service.

The text, design, illustrations, logo and other material on this website belong to Family Mediator or are used with permission. You may not copy, republish, sell or adapt them without prior permission, except to the extent that the law allows.

The Family Mediator name and symbol identify our services, and you may not use them in a way that suggests endorsement or affiliation without permission.

We take reasonable care to keep information accurate, but errors and omissions can occur and laws and practice change. If you notice something that seems wrong, please tell us when you call.

We may update these terms from time to time. The date at the top shows when they were last changed, and continued use of the website after a change means you accept the updated terms.

If you are unhappy about any aspect of our service or this website, please tell us when you call 0330 010 0028. We aim to listen, to look into what happened and to respond fairly.

These terms do not prevent you from using any other means of resolving a concern that the law makes available to you.

To the extent that the law permits, Family Mediator is not responsible for losses arising from reliance on general information on this website, or from interruptions to the website. Nothing in these terms excludes or limits responsibility that cannot lawfully be excluded or limited, and your statutory consumer rights are not affected.

If any provision of these terms is found to be unlawful or unenforceable, the remaining provisions continue to apply. Our failure to insist on any provision at a particular time does not mean that we have given it up.

This website does not rely on links to outside sites in its pages. If any third-party material is encountered in the future, we are not responsible for its content or practices, and you should read its own terms.

If anything here is unclear, please call 0330 010 0028 and we will do our best to explain.